Join CMG as an HPC Solutions Technical Support Specialist to assist customers in navigating complex software settings. This role balances technical troubleshooting with customer relationship management across Linux and Windows HPC systems. You will work closely with clients to help install, run, and troubleshoot distributed jobs, while improving job scripts and handling licensing queries.

Your ability to document issues and escalate complex problems will ensure streamlined support and enhanced user satisfaction. Key Responsibilities:
Coordinate software installation and upgrades on customer systems
Analyze and resolve MPI job execution related issues
Develop customer training materials and documentation
Support both Linux and Windows-based HPC infrastructure
Ensure proper configuration of licensing features

Requirements:
Minimum 3 years of relevant experience
Proficiency in Linux and Windows HPC architecture
Knowledge of distributed computing and job scheduling
Familiarity with networking and troubleshooting in HPC
Excellent communication skills for customer interactions

Achieve synergy between technology and service in a role that drives operational excellence.

📌 Hpc Solutions Technical Support Role Calgary
🏢 Computer Modelling Group
📍 Calgary