Elevate your career as a Bilingual Flex Learning Specialist based in Canada. This remote role blends customer service and training to empower learning for service teams.
Our partner company seeks a energetic professional adept in both English and French. You will design and deliver high-quality training while maintaining active customer service responsibilities. Essential skills include facilitation, mentorship, and strong interpersonal communication to ensure learners meet performance expectations.
Key Responsibilities:
• Plan and deliver engaging soft-skills and product training
• Facilitate interactive sessions encouraging participation
• Supervise training groups of 14–30 agents
• Provide mentoring and constructive feedback to learners
• Track attendance, performance, and escalate issues as needed
Requirements:
• Fluency in English and French for customer interactions
• Approximately two years in training or contact-center roles
• Strong facilitation and presentation skills
• Proficiency in Microsoft Office applications
• Ability to work flexible schedules including evenings
Maximize your potential in a role that supports both learning and customer service excellence.
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