Operational and support services for Slack Marketplace developers. Includes the following:
Triaging incoming submissions for priority and to make sure they are prepared for review
Answering/escalating support requests from Slack Marketplace developers
Managing developer comms as part of routine quality/security audits
What you should have
You sweat the small stuff and take pride in doing a good job.
You have experience working in customer or developer support, or a similar role
You are a solid and confident writer
You are curious and love learning new skills and knowledge, even when it feels challenging
You know when something is over your head and are not afraid to ask for help
You are comfortable working as part of a team as well as independently
You understand the web and how it works, including standard API patterns. You're not necessarily writing and deploying your own websites, but you're also not afraid of the technology and are eager to learn.