At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; We get energy from ongoing learning and growth. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope.

We are hiring for an individual to join our Housing Services, ShelterCare team as a ShelterCare Support Worker. A shelter program that is following the ShelterCare model of providing a place to stay and staff support 24/7. ShelterCare creates opportunities where individuals experiencing homelessness have access to on-site, integrated housing and health supports so they can become healthier and house - exiting the cycle of homelessness for good.

The ShelterCare Support Worker will work as a member of an interdisciplinary team to support men experiencing homelessness to secure appropriate permanent housing. They will support individuals in improving their health, wellness, and the life skills needed to be successful in the program ShelterCare program and to successfully transition to housing. A trauma informed person-centered and housing first approach is demonstrated in one on one and team-based interactions. ** This is a contract position, available from approximately October 1, 2026 to March 31, 2027.

This is a full-time positionoffering 37.5 hours per week.Schedule is Monday to Friday, from 8:00am to 4:00pm. Engage participants in meaningful support relationships to achieve the goal of obtaining permanent housing, wellbeing stability and a successful stay while accessing ShelterCare Understand and consistently implement program policies and procedures, including and not limited to: incident reporting, harm reduction, fire prevention, privacy and confidentiality, safe substance use onsite, restrictions and restorative practices, storage of personal belongings, etc. Engage in rapport building with individuals while doing on the floor tasks such as healthy living space assessments and life skill building Connect with a caseload of individuals accessing the shelter to develop personalized housing plans to ensure experiences of homelessness as brief as possible Engage participants in building life skills tied to housing retention, such as navigating community resources to enhance the circle of support and resources pertaining to financial and overall wellbeing High level of skilled accountability and integrity in managing data (e.g.

HIFIS, daylogs, support notes) and any required work involving database entry Attention to detail and integrity in managing the personal belongings of the people we serve,



including the signing in and out and management of medications Act as a first responder to medical emergencies/crisis to ensure participants’ wellbeing and navigate emergency services to respond Confidently support conflict de-escalation while addressing behavioural concerns to ensure effective mitigation of risk There is an inherent level of risk, and at times unpredictability involved in the work we do We will work together to ensure we effectively mitigate risk in an effort to create an environment that is physically and psychologically safe for participants, staff and partners Assist in program planning, development and improvement through special projects, committee work or ad hoc working groups Engage in ongoing training and development, including daily on-the-job learning within the program, required courses and learning opportunities provided at an organizational level Contribute to the organizational strategic planning process and annual planning processes within the program Aptitude for accurate and objective note keeping and data entry Commitment to a trauma-informed and strength-based approach to supporting people Awareness and support of harm reduction approaches and providing harm reduction supplies as needed Two-year post-secondary education in a related field of study (i.e. social services, social work, addictions, mental health, community development etc.) Experience providing individualized support services Experience of homelessness or relating with people experiencing homelessness Experience using online communication platforms, such as Microsoft Teams, is an asset Commitment to understand and uphold the mission, vision and values of House of Friendship is expected Maintain connection to your personal reasons for doing this work and how your purpose connects to the mission, vision and values of the organization and program Commitment to consistently upholding the policies and procedures for the program and organization, even when circumstances make it difficult to do so Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required Experience with and willingness to continue learning to use an anti-racism,



anti-oppressive and trauma informed approach to support work, program design, evaluations of processes and service delivery Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, trauma, mental illness and other life challenges Excellent organizational and time management skills – attention to detailincluding skills in logistics, planning and objective note keeping Liaison with local emergency and mental health services (ie. At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members.

We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience. House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. Employee & Family Assistance Program At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity.House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community. If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. If you are as passionate as we are about serving the community, let’s talk.

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Intelligence (AI) is not being used in the screening of applications. #

📌 ShelterCare Support Worker (Weekdays, Days) (Ontario)
🏢 House of Friendship of Kitchener
📍 Ontario