Join a dynamic team as an Intermediate Specialized IT Consultant in healthcare, located at 56 Wellesley Street West. This onsite role emphasizes solid support capabilities, particularly with Microsoft Great Plains and service management processes. As an Intermediate Specialized IT Consultant, you will provide essential Tier 2 support to 177 HRIS clients, ensuring effective management of applications like Quadrant Workforce and MS GP 2018.

With a focus on prioritizing urgent requests, your expertise will be crucial in addressing service requests and incidents consistently. Key Responsibilities:
Deliver tier 2 expertise via Footprint ticketing system
Prioritize urgent and scheduled support requests




Liaise with Database and System Administrators on issues
Identify application defects and perform troubleshooting
Follow service management processes and suggest improvements

Requirements:
5+ years in service management processes
Proficient in Microsoft Excellent Plains 2016, 2018
Experience with Footprints Ticketing Application
2+ years in the healthcare industry preferred
Robust communication and interpersonal skills

Leverage your technical skills and healthcare experience to provide exceptional support to clients.

📌 Healthcare It Consultant 5 Days Onsite Toronto
🏢 Source Code
📍 Toronto