Riva International, Inc. in Canada seeks a strategic leader to helm our Client Experience team. You will drive retention, expansion, and lasting client relationships while coordinating across Sales, Product, Marketing, Qualified Services and Support.
Reporting to the VP of Global Sales, you will design scalable playbooks, implement AI-enabled workflows, establish KPIs (NRR, GRR, CSAT), and build an execution-focused culture that delivers measurable business outcomes.