Lead a team in the Experience Center at Foresters Financial as a Team Leader, focusing on performance and customer satisfaction. This role emphasizes coaching and operational management. Bringing a minimum of five years of leadership experience in a contact center, you will ensure your team's adherence to productivity, quality, and compliance.

You'll manage operational issues, provide feedback, and facilitate onboarding while promoting a culture of inclusion and development. Your leadership will directly influence customer interactions and service quality. Key Responsibilities:
Develop and coach a high-performing contact center team
Monitor and enhance team performance through metrics
Manage recruitment and onboarding processes for current employees




Collaborate with teams for quality assurance and performance
Address escalated customer issues with effective resolutions

Requirements:
Minimum five years of progressive contact center experience
Strong coaching and problem-solving capabilities
Familiarity with industry practices and compliance
Track record of leading teams through change processes
Ability to manage multiple demands in a rapid-paced setting

Become a key player in driving service excellence at Foresters Financial.

📌 Experience Center Team Leader Position Toronto
🏢 Foresters Financial Services
📍 Toronto