Join Gallivan & Associates as a Campus Service Assistant, delivering vital support and enhancing student engagement on campus.
Your role combines key member education and proactive service.
The Campus Service
Assistant acts as a front-line contact, assisting students with their inquiries and facilitating access to key wellness programs. This position involves responding to various inquiries through multiple channels, ensuring members are informed about their advantages and claims processes. You'll contribute to awareness initiatives that promote student services effectively. Key Responsibilities:
Provide front-line support for member services
Address inquiries via phone, email, and in-person
Educate members on enrollment and wellness programs
Maintain accurate records in CRM systems
Participate in promotional events for engagement
Requirements:
Excellent communication skills and member-focused approach
Experience in customer service and CRM platforms
Knowledge of health and wellness advantages
Ability to escalate complex issues as needed
Willingness to join training sessions and events
Deliver high-quality service and enhance student member experiences at Gallivan & Associates.