Become a vital part of CAAT's IT team as an IT Service Management Analyst. This role focuses on enhancing ITSM practices and managing technology changes, ensuring smooth business operations. In this role, you will support governance, execution, and the continuous improvement of IT Service Management processes.

As an ITSM Analyst, you’ll collaborate within the Enterprise Operations Centre, overseeing change management, release coordination, and risk assessment. Your expertise will help maintain operational integrity while minimizing disruptions for employers served by CAAT. Key Responsibilities:
Manage and improve enterprise Change Management processes
Facilitate Change Advisory Board meetings for risk assessments




Identify conflicts and assess potential business impacts
Coordinate post-implementation reviews for changes
Maintain the Enterprise Release Calendar and manage schedules

Requirements:
Post-secondary education in a related field
Familiarity with ITIL best practices
Robust analytical and communication skills
Ability to facilitate team-oriented meetings
Experience in IT service management processes

Enhance ITSM practices and ensure effective technology change management as part of CAAT's dedicated IT team.

📌 It Service Management Analyst At Caat Toronto (Canada)
🏢 CAAT Pension Plan
📍 Canada