Lead critical IT incidents as a Major Incident Coordinator at CPKC. Your technical expertise will drive effective resolutions and improve service reliability across North America.
At CPKC, you will identify and manage high-priority technology incidents to minimize operational disruptions. As a Major Incident Coordinator, your analytical skills and problem-solving capabilities will guide cross-functional teams in ensuring timely incident resolution. This role emphasizes robust communication and critical thinking to support business continuity and operational excellence.
Key Responsibilities:
• Analyze and document incident findings with process flows
• Improve operational processes and recommend enhancements




• Execute ITIL-based Incident and Change Management processes
• Manage complex incident priorities and meet stakeholder expectations
• Collaborate with technical teams and business partners
Requirements:
• Degree in Computer Science or related field
• Experience in a Major Incident Coordinator role
• Proven analytical and problem-solving skills
• Knowledge of ITIL and SDLC methodologies
• CompTIA A+ and ITIL v4 certifications preferred
Drive major incident management and system reliability as a key leader at CPKC.
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📌 Major Incident Coordinator at CPKC (Calgary)
🏢 Canadian Pacific Railway
📍 Calgary