Upshop is seeking an Implementation Consultant to enhance client success with their SaaS platform in retail operations. This role emphasizes consultative advisory, technical problem-solving, and effective customer engagement.
As an Implementation Consultant at Upshop, you will lead implementation projects, engaging directly with customers to align business processes with solution configurations. This role demands expertise in retail operations and strong communication skills to ensure optimal solution adoption and customer satisfaction.
Key Responsibilities:
• Serve as primary customer contact during implementation projects
• Conduct discovery sessions to assess customer needs
• Facilitate workshops and training sessions for stakeholders
• Support change management initiatives for sustainability
• Document configurations and validate solution alignment
Requirements:
• Bachelor’s degree or equivalent experience
• 3+ years in software implementation or consulting
• Robust communication and stakeholder-management skills
• Ability to manage multiple projects simultaneously
• Willingness to travel up to 25%
Become a trusted advisor to customers, leveraging your expertise to drive successful implementations with Upshop.
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