Join Sun Life as an IT Helpdesk Support Specialist, where you'll deliver crucial technical assistance to the Career Sales Force. Facilitate smooth operations by assisting via phone and email for our Clients. In this position, your efforts will focus on resolving IT issues for financial advisors and staff while ensuring high-quality customer service.

Your role involves both first and second level troubleshooting, contributing to special projects, and teamwork towards department objectives. Bilingual skills will enhance communication with diverse teams effectively. Key Responsibilities:
Address PC software and hardware issues
Manage problem resolution and escalations
Participate in special projects showcasing your skills
Ensure responsive support during operating hours
Document technical issues and solutions efficiently

Requirements:
Fluency in French and English for Quebec applicants
Significant knowledge of Windows operating systems
Experience in technical support roles required
Robust problem-solving and analytical mindset
Ability to thrive in a demanding and cooperative setting

Support client success through your expertise at Sun Life.

📌 It Helpdesk Support Sun Life Toronto (Canada)
🏢 Sun Life
📍 Canada