Job Overview

We are seeking a friendly, skilled Front Desk Agent to provide exceptional guest service at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently. Multilingual or bilingual abilities are highly desirable to assist a diverse guest population. Previous hotel or hospitality experience is preferred but not required, as training will be provided.

The Front Desk

Agent plays a vital role in creating a positive guest experience and maintaining the high standards of our establishment.

Duties
Greet guests warmly upon arrival and assist with check-in/check-out procedures
Manage multi-line phone systems to answer inquiries, make reservations, and provide information
Handle guest requests promptly and professionally, ensuring guest satisfaction
Maintain accurate records of reservations, cancellations, and guest information
Provide information about hotel amenities, local attractions, and services
Process payments accurately and handle cash or credit transactions
Address guest concerns or complaints with tact and professionalism




Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and issues are resolved promptly
Uphold hotel policies and procedures to ensure safety and security for guests and staff

Skills
Excellent customer service skills with a friendly, approachable demeanor
Strong phone etiquette and communication skills
Ability to work efficiently in a quick-paced workplace with multitasking capabilities
Experience with front desk operations or hospitality management systems preferred
Multilingual or bilingual abilities are highly advantageous for assisting diverse guests
Knowledge of multi-line phone systems and guest service protocols in the hospitality industry
Qualified appearance and demeanor aligned with hospitality standards
Ability to remain calm under pressure and resolve issues diplomatically

This position offers an engaging work environment where your interpersonal skills can shine while providing memorable experiences for our guests. We value professionalism, attentiveness, and a positive attitude in all team members. Pay: $15.27-$17.50 per hour

Education
Secondary School (preferred)

Work Location: In person

📌 Front Desk Agent At Ace Inn Fort Mcmurray (Canada)
🏢 Ace Inn
📍 Canada