Enhance your skill set as a Bilingual Customer Service Representative in the medical devices industry, located in Mississauga, Ontario. This hybrid role offers a chance to engage deeply with customer order management. Our esteemed client seeks an experienced representative who can manage product orders while fostering relationships with healthcare specialists.
This role requires fluency in English and French, with three years of relevant experience. You will be integral in ensuring customer satisfaction through accurate order processing and effective problem resolution. Key Responsibilities:
Professionally respond to inbound customer communications
Oversee the order cycle from entry to confirmation
Ensure accurate order processing in ERP systems
Provide essential product information to customers
Work closely with internal departments to troubleshoot issues
Requirements:
Robust bilingual skills in English and French
3 years customer service experience focused on order management
Familiarity with ERP systems like Microsoft Dynamics
Detail-oriented with effective problem-solving skills
Educational background or experience equivalent to community college
Support healthcare professionals effectively and enhance customer experiences through your bilingual capabilities in this crucial role.