Shape customer outcomes as a Customer Success Manager 3 with Equinix, the global leader in digital infrastructure. Drive measurable impacts while managing complex global relationships. In this strategic role, you will oversee end-to-end customer lifecycle engagement for complex accounts.

Focusing on onboarding, retention, and cross-functional collaboration, your expertise will empower customers to achieve business objectives. You'll be instrumental in enhancing customer satisfaction and driving revenue growth as a trusted advisor. Key Responsibilities:
Facilitate onboarding sessions for diverse global customers
Track Customer Success Plans against business outcomes
Conduct regular Customer Business Reviews with C-level executives
Identify churn risks and lead mitigation strategies
Advocate for customers across internal teams Requirements:
At least 5 years of relevant experience
Bachelor's degree is preferable
Extensive expertise in B2B SaaS or tech settings
Proven experience managing global enterprise accounts
Success in enhancing product adoption and retention Become a key player in improving the customer journey at Equinix.

📌 Equinix Customer Success Manager 3 Role Toronto (Canada)
🏢 Equinix
📍 Canada