We are seeking an energetic and dedicated Customer Service Advisor to join our dynamic team! In this vital role, you will be the friendly face and helpful voice that guides customers through their automotive needs. Your enthusiasm and proactive approach will ensure every customer feels valued, understood, and confident in their experience.
Whether assisting with inquiries, scheduling repairs, or upselling additional services, your positive attitude will drive customer satisfaction and loyalty. This role offers a fantastic prospect to develop your sales skills while providing exceptional service in a fast-paced environment.
Responsibilities
Greet customers warmly and listen attentively to understand their automotive concerns and needs
Provide expert advice on vehicle repairs, maintenance options, and available services
Schedule appointments efficiently, ensuring smooth workflow for the service team
Upsell additional services or parts when appropriate, enhancing customer value and dealership revenue
Handle cash transactions accurately, including payments for services and parts
Maintain detailed records of customer interactions, service orders, and sales activities
Collaborate with mechanics and technicians to relay customer feedback and ensure satisfaction
Follow up with customers post-service to ensure their needs were met and gather feedback for continuous improvement
Qualifications
Proven experience in a dealership or automotive service environment is highly preferred
Robust mechanical knowledge or mechanic experience to confidently discuss vehicle issues and solutions
Excellent customer service skills with a friendly, professional demeanor
Ability to upsell products and services tactfully while prioritizing customer needs
Experience with automotive repair processes or technical terminology is a plus
Cash handling experience to manage transactions accurately
Knowledge of automotive parts, maintenance procedures, and dealership operations is advantageous
Join us to be part of a vibrant team where your enthusiasm makes a difference! We value proactive individuals who thrive on delivering outstanding customer experiences while growing their skills in the automotive industry. Pay: $20.00-$28.00 per hour
Expected hours: 40.0 per week
Advantages
Extended health care
Work Location: In person
📌 Customer Service Advisor Charlottetown
🏢 Rural Municipality of St Peters Bay
📍 Charlottetown
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