Elevate your expertise as a CCaaS Solutions Engineer with Dawn InfoTek, a leading IT consulting team. This hybrid role focuses on cutting-edge design and implementation for major banks. As a Solutions Engineer specializing in CCaaS, you will work closely with cross-functional teams to architect effective Contact Centre solutions.

Your expertise in platforms like Genesys Cloud will be invaluable in enhancing both customer and agent experiences through cutting-edge technology. Join our agile team for a contract duration of six months with potential extension. Key Responsibilities:
Design and structure CCaaS solutions aligned with business goals
Collaborate with teams to gather requirements and build comprehensive designs




Evaluate and select suitable CCaaS platforms and technologies
Maintain thorough architectural documentation and integration plans
Provide technical leadership during implementation

Requirements:
Bachelor’s degree in Computer Science or related field
Proven experience with CCaaS solutions
Solid knowledge of CCaaS technologies, especially Genesys Cloud
Excellent communication and interpersonal skills
Ability to manage multiple priorities in a dynamic environment

Leverage your CCaaS expertise to drive innovation and enhance customer interactions at Dawn InfoTek.

📌 Ccaas Solutions Engineer At Dawn Infotek Toronto
🏢 Dawninfotek
📍 Toronto