Clarity Eye Institute is a growing multi-location ophthalmology practice in Ontario. We're looking for a Clinical Operations Manager to lead the day-to-day operations of our clinics and support our Site Managers, physicians, and clinical teams in delivering excellent patient care.
What you'll do:
Be the go-to operational leader for our clinic locations — supporting Site Managers and Team Leads, and stepping in when day-to-day issues come up
Oversee scheduling across clinics to keep patient flow and physician schedules running smoothly
Support the onboarding of recent physicians and optometrists, making sure they have what they need to get up and running
Work with departments like Surgery and our Referral/Call Centre teams to keep operations consistent
Partner with HR on staffing needs, performance issues, and building a positive team culture
Help resolve equipment and technology issues at clinic sites,
working with vendors and internal teams as needed
Support the rollout and follow-through of clinic policies and procedures
Track operational performance across sites and help develop solutions where issues come up
What we're looking for:
5+ years of experience in healthcare operations, clinic management, or similar
Experience managing multiple teams, departments, or locations
Healthcare/clinical workplace experience strongly preferred
Comfortable working with physicians and other healthcare professionals
Robust scheduling, staffing, and workflow know-how
Great problem-solving skills and a hands-on approach