Elevate customer service with Emera as a Service and Collection Coordinator in Halifax, NS. In this full time position, you'll manage service operations, collections, and contract negotiations efficiently.
Emera is looking for a proactive Service and Collection Coordinator to enhance service delivery and customer account management. This role requires strong communication and organizational skills to coordinate collections and resolve billing disputes. You will also engage in consultative customer interactions to negotiate payment arrangements and improve revenue.
Key Responsibilities:
• Coordinate service calls and equipment maintenance activities
• Process contractor invoices and maintain service records
• Manage communications with contractors and compliance documentation




• Complete customer outreach for payment follow-ups
• Investigate and resolve billing disputes and concerns
Requirements:
• High school diploma; post-secondary in Business preferred
• 2-3 years in account management or related role
• Experience in negotiations and collections
• Proficiency in Microsoft Office and Customer Relations systems
• Ability to handle multiple priorities efficiently
Utilize your negotiation and customer management skills to support exceptional service delivery at Emera.
#J-18808-Ljbffr

📌 Service and Collection Coordinator Halifax (Halifax Regional Municipality)
🏢 Emera
📍 Halifax Regional Municipality