Step into the role of Client Support Analyst at CMiC, addressing customer software inquiries while developing solid skilled relationships. Utilize your detail-oriented mindset to manage complex issues effectively. CMiC is on the lookout for a Client Support Analyst to act as a customer liaison for software-related problems.

Your role will involve answering queries, triaging issues according to severity, and providing guidance during investigations. The position requires excellent communication skills in French and a passion for problem-solving to foster product improvements through client feedback. Key Responsibilities:
Answer client questions and provide assistance
Triage and prioritize issues based on client needs
Facilitate web meetings to diagnose matters
Test and document software issues thoroughly
Collaborate actively in project meetings with teams

Requirements:
College/University Degree
Bilingual proficiency in French
Previous experience in a support or service role
Exceptional analytical and communication skills
Ability to thrive in a energetic work environment

Emphasize your skills in analysis and client service at CMiC, contributing to software excellence and client satisfaction.

📌 Client Support Analyst Role At Cmic Toronto
🏢 CMiC
📍 Toronto