Drive customer satisfaction as a Customer Care Coordinator at Brookfield Residential, located in Edmonton. This role emphasizes administrative coordination and acting as the main contact for homeowner service inquiries. As a vital supporter of the Customer Care team, you will manage service-related administrative tasks, ensuring effective communication for post-possession issues.
Working under the direction of the Customer Care Manager, your responsibilities will include monitoring service performance and resolving customer concerns promptly. Solid organizational skills and a customer-oriented mindset are essential for success in this role. Key Responsibilities:
Coordinate communication between homeowners and service teams
Create and manage service work orders effectively
Monitor workload and timely service completion
Assist in cataloging closed service files
Ensure customer inquiries are answered promptly
Requirements:
At least 3 years in a service administrative capacity
Excellent communication skills, both verbal and written
Customer service expertise is vital
Proficient in necessary computer skills
Knowledge of construction is an asset
Join Brookfield Residential to make a real difference in homeowner experiences through dedicated service.