Join Manulife as a Client Relations Specialist, focusing on exceptional service for Mid-Market clients in Vancouver. Engage with clients, support Advisors, and resolve complex inquiries in a agile, hybrid model. This position requires a proactive approach to support distribution partners and deliver value-added benefits to Plan Advisors and Sponsors.

You will champion service escalations, manage benefit inquiries, and participate in the client education process. Collaboration with internal teams is essential for achieving successful outcomes for clients. Key Responsibilities:
Manage and resolve complex service inquiries efficiently
Facilitate training sessions for plan administrators
Prepare and analyze client reports
Lead presentations to introduce Group Perks
Drive successful adoption of digital solutions

Requirements:
Minimum of three years in Group Benefits
Strong understanding of benefits products
Proven client-facing skills
Ability to analyze data and generate reports
Excellent communication and negotiation skills

Utilize your expertise in Group Perks to build lasting client relationships and drive service improvements at Manulife.

📌 Client Relations Specialist Hybrid Role Vancouver
🏢 Société Financière Manuvie
📍 Vancouver