We are seeking a Client Experience Coordinator who understands that exceptional service is defined by attention to detail, professionalism, and a genuine passion for people.

The Opportunity:

You will be at the forefront of the client journey, ensuring every interaction — whether in person or over the phone — reflects the refinement and excellence of our boutique.

Working within a high-end, client-driven workplace, were you will support both sales and after-sales operations, playing a key role in delivering a seamless and elevated experience.

Job Duties & Responsibilities:
Building long-term client relationships through trust and consistency
Managing and resolving client inquiries with confidence and discretion
Supporting after-sales services including repairs, orders, and follow-ups
Maintaining accurate records of client interactions and service requests
Navigating high call volumes while ensuring each client feels prioritized
Collaborating with internal teams to ensure timely and effective resolutions




Elevating every interaction by going above and beyond client expectations

Your Daily Workplace:
Welcoming clients into the boutique with a polished and professional presence
Handling incoming calls and inquiries with clarity and efficiency
Assisting clients with product questions, warranties, and service needs
Providing solutions and guidance when issues arise
Supporting point-of-sale and in-store operations
Ensuring all processes align with company procedures and luxury service standards
Experience & Qualifications:
3 years of experience in customer service or client care (luxury retail preferred)
Strong communication and interpersonal skills
Ability to multitask, prioritize, and manage time effectively
Experience with point-of-sale systems and in-store operations is an asset

Employment Details:
Full-Time Position
Medical & Dental Perks
Weekend Availability Required

📌 Client Care Specialist Toronto
🏢 Royal De Versailles Jewellers
📍 Toronto