Step into the role of Customer Experience Coordinator at Felix, where you will engage patients through chat and email to ensure they receive exceptional support. This remote position allows you to contribute to a vibrant healthcare technology company. In this pivotal role, you'll assist patients throughout their healthcare journey, ensuring that every interaction is meaningful.

Your ability to resolve issues quickly and effectively will directly impact patient satisfaction and the evolution of our service offerings. This role combines genuine ownership with the chance to drive significant changes. Key Responsibilities:
Deliver personalized support to patients online
Collaborate across teams to enhance patient experiences




Facilitate patient education regarding products and process
Navigate tools and escalate challenges when necessary
Gather feedback and insights to improve service

Requirements:
Experience in a customer-oriented position
Engagement with AI in developing smarter workflows
Bonus: Familiarity with telehealth services or Intercom
Solid writing and communication skills
Proactive problem-solver with a curious mindset

Make your mark in healthcare with Felix, supporting patients from anywhere in Canada.

📌 Cx Coordinator Role At Felix Edmonton
🏢 Felix
📍 Edmonton