Do you love to solve problems and create solutions?
The Brick is actively seeking to expand our service team. We need enthusiastic people with a excellent customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division!
Responsibilities
Lead a team of Commercial Customer Care Associates
Coordinate service calls for furniture and appliances
Respond to customer inquiries and offer solutions
Process sales order confirmations for builders and large contracts
Co-ordinate product reservations and deliveries for large contracts
Organizing builder/special project deliveries
Consistently follow up with customers on the progress of customer service related issues
Other duties as assigned periodically
Qualifications
High school diploma or equivalent
Minimum 5 years customer service or sales experience
Excellent telephone manner
Excellent verbal and written communication skills
Solid working knowledge of MS Office programs
Creative problem solving skills
A positive and enthusiastic attitude