Join Giatec as a Customer Success Specialist, focusing on our MixPilot hardware platform while supporting the ready mix concrete industry. Engage with customers, ensuring successful hardware deployments and ongoing satisfaction. This role centers on customer engagement and hardware support, ideal for someone with strong people skills and some hands-on hardware exposure.
You’ll serve as a primary contact for clients using MixPilot, conducting in office support and training. Expected travel spans the United States and Canada as you advocate for customers within Giatec. Key Responsibilities:
Build trusted relationships with plant managers and teams
Act as main operational contact for MixPilot deployments
Conduct in office visits to install and train customers
Turn observations into actionable feedback for teams
Requirements:
Minimum two years in a customer-facing role
Exposure to physical hardware or electronic devices
Excellent communication skills in English
Robust organizational skills with structured record-keeping
Authorized for immediate travel to the USA
Drive customer success and hardware engagement at Giatec while making meaningful contributions in the ready mix concrete landscape.