Support customers with MCI as a Bilingual Call Center Representative, assisting in both English and French from the comfort of your home in Canada. Your communication skills will shine as you help clients navigate inquiries and services. MCI is searching for motivated Bilingual Call Center Representatives to provide exceptional assistance to customers.

This remote role involves handling calls in both English and French, addressing billing inquiries, and maintaining accurate records. You will also work towards achieving performance goals while ensuring a positive customer experience. Key Responsibilities:
Handle inbound and outbound calls in both English and French
Assist customers with billing and account updates
Maintain detailed records of customer interactions
Escalate complex issues to the appropriate department
Meet daily and monthly performance goals Requirements:
Must be 18 years or older
Bilingual fluency in English and French
High school diploma or GED required
Excellent interpersonal skills
Prior experience in bilingual customer service preferred Utilize your bilingual skills and bring customer support to life with MCI in this rewarding role.

📌 Client Account Rep I Calgary
🏢 MCI
📍 Calgary