Shape client interactions at TD Canada Trust as a Lead Customer Services Officer in Edmonton, Alberta. Influence customer onboarding and enhance service delivery across banking platforms.
The Lead Customer Services
Officer role focuses on improving customer satisfaction in the Personal & Commercial Banking sector. You will assist Relationship Managers while overseeing day-to-day operations and ensuring a seamless experience for all customers. This is an exceptional chance to contribute to TD’s growth and client relations by providing outstanding service and identifying cross-sell opportunities. Key Responsibilities:
Ensure exceptional service is delivered to all clients
Collaborate with partners to fulfill client needs efficiently
Contribute to sales efforts by identifying prospects
Maintain compliance during account openings and AML/KYC processes
Support the team with credit administration tasks
Requirements:
Preference for candidates with an undergraduate degree
Minimum of 3 years of relevant experience
Solid knowledge of bank products and procedures
Excellent interpersonal skills for client engagement
Proven ability to multitask and prioritize effectively
Lead customer initiatives and foster lasting relationships at TD Canada Trust in Edmonton.