Enhance customer interactions at Perkopolis as a Customer Service Specialist fluent in French and English, located in Toronto. This energetic role involves delivering top-quality support to our community members while working onsite three days a week. Become a key player in Perkopolis’ mission of empowering employees with smarter spending decisions.

You will leverage your three years of customer service experience to excel in managing inquiries, using Zendesk for ticketing, and collaborating with your teammates and managers. Your proactive approach will help ensure customer satisfaction and effective resolution of issues. Key Responsibilities:
Deliver exceptional support through various channels
Maintain detailed records of all customer tickets




Assist users with account setup and maintenance
Participate in problem-solving sessions with the team
Gather and communicate customer feedback

Requirements:
Minimum of 3 years in customer service roles
Bilingual in French and English, both spoken and written
Basic understanding of networking concepts
Experience with Zendesk preferred
Exceptional interpersonal skills and organization

Utilize your expertise in customer service to support the meaningful mission of Perkopolis in Toronto.

📌 Customer Service Specialist French/english Toronto
🏢 PerkSpot
📍 Toronto