Become a key part of Jonas Software as a Bilingual Technical Support Specialist in North York. Provide exceptional technical assistance to our French and English-speaking customers in a hybrid work model. As a Tier 1 Bilingual Support Specialist, you'll serve as the first contact for customers in both languages, troubleshooting various technical issues.
Your role includes gathering information, escalating complex cases, and ensuring a high-quality customer experience. You’ll be instrumental in documentation and maintaining service level agreements. Key Responsibilities:
Provide support via phone, email, and chat in French and English
Troubleshoot configuration errors and access problems
Document detailed customer information for accuracy
Offer guidance and basic product education
Escalate unresolved cases to Tier 2 support
Requirements:
Fluent in both English and French
Minimum 2 years experience in technical support
Familiar with ticketing systems like Zendesk
Basic understanding of databases and Linux
Excellent communication and troubleshooting skills
Embrace the prospect to enhance technical and customer skills with Jonas Software in a energetic hybrid setting.
📌 Bilingual Technical Support Specialist In North York Saint André, Quebec (Saint-André, Quebec)
🏢 Jonas Software
📍 Saint-André, Quebec
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.