Join Alan as a Bilingual Member Support Specialist based in Toronto, Ontario. Provide exemplary support in both French and English, helping members navigate their health coverage effectively. This role requires at least three years of relevant experience, focusing on member engagement and solution-finding.

You will develop expertise in Alan's products and healthcare systems, aiding both members and business customers to maximize their coverage. Additionally, participate in strategic initiatives to enhance customer onboarding and support processes. Key Responsibilities:
Develop expertise in health systems and Alan’s offerings
Assist members in maximizing their health coverage
Share insights to enhance products and services
Support the onboarding of recent companies
Collaborate on strategic initiatives across teams

Requirements:
Minimum three years of relevant experience
Fluent in both French and English
Solid communication and organizational skills
Comfort with technology and multi-channel support
Experience in mentorship or leadership preferred

Contribute to building a member-centric support system while enhancing your skills with Alan in Toronto.

📌 Bilingual Member Support Specialist Toronto (Canada)
🏢 Alan
📍 Canada