The Front Desk Agent is the first point of contact for guests, ensuring a seamless check-in and check-out process while providing exceptional customer service.

Key Responsibilities:
Greet and assist guests with check-in, check-out, and inquiries.
Manage reservations, updates, and special requests using the hotel’s property management system.
Process payments and maintain accurate financial records.
Address guest concerns promptly and communicate with relevant departments.
Ensure front desk cleanliness and organization.
Tasks as assigned by management
Must be available to work on weekends

Qualifications:
Education: High school diploma or equivalent.
Skills: Robust communication, computer proficiency, and multitasking abilities.
Experience:



Prior front desk/customer service experience preferred.
Availability: Adaptable schedule, including evenings, weekends, and holidays.

Physical Requirements:
Ability to stand for long periods and occasionally lift up to 40 pounds.

Reports to: Front Office Manager or General Manager

Job Type: Part time

Pay: $16.00-$18.00 per hour

Ability to commute/relocate:
Calgary, AB T3B 0M4: reliably commute or plan to relocate before starting work (required)

Experience:
Front Desk: 1 year (preferred)

Work Location: In person

📌 Front Desk Agent Calgary
🏢 Days Inn Calgary NW
📍 Calgary