Client service
Welcome every client with a friendly, skilled attitude.
Offer beverages or make clients feel comfortable while they wait.
Answer client questions about services, pricing, and policies.
Handle complaints professionally and know when to involve management.

Scheduling
Manage the appointment book efficiently
Handle cancellations, rescheduling, and waitlists.
Fill last-minute openings whenever possible.
Ensure appointments are booked with the correct service timing.

Staff Coordination
Keep technicians informed of arrivals.
Monitor appointment timing throughout the day.
Ensure clients are assigned fairly using the salon's turn system.
Communicate schedule changes to staff promptly.
Help keep the day running on time.

Checkout & Payments
Process payments accurately.
Sell gift cards.
Explain promotions and loyalty programs.
Rebook clients before they leave.





Communication
Answer phone calls while maintaining the front desk
Communicate delays or changes to clients.
Relay important messages to staff and management.

Qualities You Expect
Excellent customer service.
Robust communication skills.
Skilled appearance.
Ability to multitask.
Attention to detail.
Punctuality and reliability.
Ability to stay calm during busy periods.
Team player with a positive attitude.
Takes initiative instead of waiting to be told what to do.
Good problem solving skills

If you think this is a good fit for you please send us your resume!

Pay: $18.25 per hour

Expected hours: 30.0 – 50.0 per week

Work Location: In person

📌 Receptionist/administrator Surrey
🏢 JADORE NAILS SOUTH SURREY SALON
📍 Surrey