Job Summary:

This position combines the responsibilities of Front Desk and Night Audit to provide exceptional guest experiences, smooth hotel operations, and accurate end-of-day reporting. The ideal candidate is professional, dependable, and versatile, with strong customer service skills and the ability to perform a variety of tasks across both day and overnight shifts.

Key Responsibilities:

Front Desk Duties:
Welcome and check guests in/out efficiently while ensuring accuracy in Opera Cloud PMS.
Process reservations, room assignments, and guest requests.
Handle cash, credit card transactions, and posting charges.
Respond to guest inquiries, complaints, and special requests in a skilled manner.
Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.

Night Audit Duties:
Balance and reconcile daily guest and non-guest accounts.




Prepare and distribute end-of-day financial and operational reports.
Verify accuracy of postings, payments, and settlements.
Ensure all financial data complies with company standards and accounting policies.
Perform overnight front desk coverage, ensuring guest safety and satisfaction.

Qualifications:
Previous hotel front desk and/or night audit experience is an asset
Strong communication, organizational, and problem-solving skills.
Ability to multitask and remain calm under pressure.
Proficiency in Opera Cloud or similar PMS preferred.
Flexibility to work various shifts, including overnight.

Job Type: Full time

Pay: $25.00-$26.00 per hour

Benefits:
Dental care
Discounted or free food
Extended health care
On-site parking

Work Location: In person

📌 Front Desk Agent/night Auditor Vancouver
🏢 Georgian Court Hotel
📍 Vancouver