Overview

We are seeking a friendly, energetic, and detail-oriented Dental Front Desk / Floater to join our team at Auburn Centre Dental. In this role, you will be responsible for providing excellent patient service while managing front desk duties and supporting the clinical team as needed. The ideal candidate is organized, dependable, comfortable using Dentrix, and experienced with dental insurance billing and sterilization procedures.

Duties
Greet and assist patients warmly and professionally
Answer phones, respond to patient inquiries, and manage patient communication
Schedule, confirm, and manage appointments using Dentrix
Check patients in and out and process payments
Maintain accurate patient records and manage recalls
Submit, track, and follow up on dental insurance claims
Verify insurance perks and prepare pre-determinations
Review treatment estimates and patient portions
Post insurance payments and adjustments accurately in Dentrix
Assist patients with insurance and billing questions
Support dentists, hygienists, and dental assistants as needed
Prepare and turn over operatories and stock clinical supplies
Perform instrument cleaning, packaging, sterilization, and storage




Operate sterilization equipment and maintain sterilization logs
Follow infection prevention and control procedures
Maintain a clean, organized, and welcoming reception and clinical environment

Skills
Previous dental office experience is preferred
Hands-on Dentrix experience is strongly preferred
Experience with dental insurance billing and claims
Knowledge of dental terminology and procedures
Sterilization and infection-control experience is an asset
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask effectively in a busy dental office
Friendly, professional, reliable, and patient-focused
Solid computer skills and ability to learn office software
Ability to work independently and as part of a team
Flexible and willing to assist wherever needed

Join our team at Auburn Centre Dental and be part of a patient-focused office where teamwork, professionalism, and excellent patient care are valued.

Pay: $25.60-$29.90 per hour

Expected hours: 30.0 – 35.0 per week

Benefits:
Dental care
Extended health care
In office parking

Work Location: In person

📌 Dental Front Desk / Floater Waterloo
🏢 Auburn Centre Dental
📍 Waterloo