Join our team as a Bilingual API Production Support Analyst, focusing on L2/L3 production support and vendor API integrations. Leverage your technical expertise to troubleshoot critical API issues. We are looking for a technically skilled Bilingual API Support Analyst who excels in L2/L3 support for enterprise applications.

This role requires a robust understanding of APIs, troubleshooting skills, and the ability to communicate effectively in both English and French. You will drive timely resolutions for integration incidents while collaborating with external vendors. Key Responsibilities:
Deliver L2/L3 support for API-based applications
Identify and troubleshoot vendor integration challenges




Analyze API requests/responses for productive troubleshooting
Coordinate directly with external vendors for resolution
Maintain timely incident resolution for production issues

Requirements:
Minimum 5 years of application support experience
Expertise in REST/SOAP, OAuth, JWT, and API security
Bilingual fluency in English and French
Hands-on experience with API management tools
Knowledge of monitoring/logging tools like AppDynamics

Utilize your bilingual skills and API knowledge to provide exceptional support solutions.

📌 Api Production Support Analyst Bilingual Toronto
🏢 apptoza
📍 Toronto