We're hiring an Account Manager to own the ongoing relationship with an assigned book of clients after they sign. This is the role most directly accountable for whether a client keeps paying us, and it's compensated that way: your bonus is tied entirely to how long you keep your clients live and happy, not to current bookings or account size.
What You'll Do
Own and manage the ongoing relationship with every client in your book
Onboard, service, and support your clients for the life of their engagement
Work proactively to extend client tenure past the milestones that matter most to retention
Coordinate with our GTM Engineering, calling, and Account Executive teams to make sure clients get their contracted results
Spot at-risk accounts early and escalate retention risk before it becomes churn
Keep accurate client and account records in our systems
Report on client health, retention, and forecast to leadership
What You'll Bring
Experience in account management, customer success, or client services, ideally in an agency or services workplace
Solid relationship-management instincts and the discipline to run a proactive, not reactive, retention motion
Comfort owning a hard revenue-retention number, not just a satisfaction score
Based in Canada
Compensation
Base salary plus an uncapped quarterly retention bonus. Your bonus is a function of your book's tenure, full stop: no revenue targets, no account-size weighting. As your clients age past standard tenure milestones, your bonus rate climbs, and it keeps climbing with no cap the longer you keep them.
📌 Account Manager Ontario (Canada)
🏢 Martal Group
📍 Canada
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