Reporting to the manager, the assistant manager provides support with planning and managing the company’s human, material and financial resources. He or she will be in charge of the team and must ensure the quality of the services provided. Lastly, he or she must ensure that there is always a valuable working atmosphere in the shop. The manager’s primary focus must be to ensure that customers always get the best possible service.

Responsibilities of the position
Mobilize and empower the team with regard to customer service
Supervise the employees’ work with respect to company standards
Help with store and ice-cream parlor training as and when necessary
Supervise use of equipment and know how it works in case there are any problems
Take part in opening and closing cash registers and all kinds of financial operations (balance the tills, give change, etc.)
Take part in task distribution and preparing work schedules
Maintain compliance with the Chocolats Favoris concept and standards




Ensure that company standards with respect to quality, hygiene, maintenance and health and safety are understood and adhered to
Communicate effectively with team members

Desired profil
Good team spirit
Passionate about customer service
Professionalism
Able to demonstrate initiative, creativity and leadership
Good oral communication skills
DynamicVersatile
Ability to foresee client needs and find solutions to their concerns with finesse and efficiency
Leadership skills and ability to influence others
Ability to work under pressure and manage stress

Working conditions
Insurance group
Flexible schedule
Employee discount
Dynamic team
Accessible public transportation
Full time position
In-house training opportunities

Job Types: Full time, Permanent

Work Location: In person

📌 Assistant Manager Orleans Orléans (Canada)
🏢 Les Chocolats Favoris
📍 Canada