The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Canadian Tire offers competitive compensation packages including; bonus program, medical/dental benefits, profit sharing, shopping discount, paid time off, and a flexible schedule.

Main Responsibilities and Tasks:
Uses the Costar computer system to schedule service and repair appointments.
Understands customer needs and provides them with a complete solution.
Responds to customer inquiries in a timely manner, over the phone and in person.
Deals with challenging situations in a professional manner.
Completes and reviews repair orders with customers.
Estimates cost and time for service and repairs needs.
Ensures all parts needed are ordered or available for repairs.




Acts as liaison between customers and technicians and manages the status of work orders.

Requirements:
Knowledge and understanding of automobiles.
Basic math and computer skills.
Valid driver's license for province of employment.
High school education

Physical Demands and Working Conditions
Standing/walking for 8 hours.

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
Employment Verification
Criminal background check

Job Types: Full time, Permanent

Pay: $19.00-$24.00 per hour

Advantages:
Dental care
Disability insurance
Extended health care
Flexible schedule
Life insurance
In office parking
Paid time off
Store discount

Application question(s):
How many hours per week would you prefer to work?

Experience:
Automotive: 1 year (preferred)

Licence/Certification:
Driving Licence (preferred)

Work Location: In person

📌 Automotive Service Advisor Vancouver
🏢 Canadian Tire, SW Marine Drive
📍 Vancouver