We are looking for a Front Desk Agent to join our team!

As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year.

Perks:
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional

Main Duties:
Anticipate guest needs, respond promptly, acknowledge all guests
Adhere to all standard operating procedures and understand all department processes and policies
Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
Seek to understand guest concerns to resolve all issues prior to the guest’s departure

Skills/Requirements:




Previous experience an asset
Post-Secondary education in a related field is an asset
Computer savvy
Proficient in English
Attention to detail and pride in one’s work
Advanced communication skills
Confidence to endure periods of working alone
The ability to withstand long periods of standing

Working Conditions:

This is a part time position, primarily scheduled on weekends and long weekends, with the potential for up to 3–4 shifts per week based on business demands and operational needs.

This position works in a quick-paced environment and requires being on your feet for extended periods while managing multiple tasks and priorities. Flexibility may be required during periods of increased business demand.

The position may also require lifting up to 50 lbs.

Pay: From $18.25 per hour

Advantages:
Store discount

Application question(s):
Do you currently reside in Kelowna, BC?

Experience:
Front desk: 1 year (preferred)

Work Location: In person

📌 Front Desk Agent Part Time Kelowna
🏢 Best Western Plus Kelowna Hotel & Suites
📍 Kelowna