Position Summary

As the Patient care specialist, you’ll play a key role in creating an exceptional experience for every patient and customer. You’ll work closely with the Optometrist, opticians, and the rest of the team to keep the front of the store running smoothly — welcoming patients, managing appointments, performing preliminary tests, and assisting with basic administrative tasks.

Key Responsibilities
Greet patients and customers warmly upon arrival
Manage front desk responsibilities, including making/answering phone calls, scheduling appointments and handling patient inquiries.
Conduct preliminary tests and gather patient history to support the optometrist.
Understanding and triaging emergency eye care.
Handle insurance claims, billing and payment
Keep reception area tidy, welcoming, and organized
Maintain accurate electronic medical records and ensure privacy standards are upheld
Support other team members as needed during busy periods
Contribute to a positive and team-oriented work environment

Qualifications




1–2 years of experience in a receptionist or customer service role (healthcare or optical experience is an asset)
Comfortable working with scheduling software and handling basic administrative tasks
Warm, professional, and approachable demeanor
Excellent communication and organizational skills
Ability to multitask and stay calm under pressure
Team player who enjoys helping people and solving problems
Interest in optical or healthcare settings is a bonus

Why You’ll Love Working With Us
Be part of a fresh and stylish new business from the very beginning
Work in a supportive, inclusive, and team-driven environment
Competitive compensation and opportunities for growth
Help create a space where patients feel welcomed, cared for, and valued

Interested?
We’d love to hear from you! Send us your resume and a quick note about why you’d be a excellent fit for the front desk at our South Edmonton optical boutique.

Pay: $17.00-$22.00 per hour

Perks:
In office parking
Store discount
Vision care

Work Location: In person

📌 Patient Care Assistant Edmonton
🏢 Vision Theory Eyecare
📍 Edmonton