Overview

CSR is the primary point of contact for customers, responsible for delivering an exceptional experience while efficiently managing calls, bookings, and dispatch coordination using ServiceTitan. This role requires advanced proficiency in ServiceTitan’s call-center, booking, and dispatch tools to maximize booking rates, minimize missed calls, and keep the schedule optimized.

Responsibilities
High Service Titan proficiency Engage with customers via phone, email to address inquiries, troubleshoot issues and provide product or service information with professionalism and enthusiasm
Perform accurate data entry to record customer interactions, update account information, and document resolutions efficiently
Demonstrate excellent phone etiquette by maintaining a friendly tone, active listening, and patience during interactions




Analyze customer feedback and interaction patterns to suggest process improvements that enhance overall service quality

Qualifications
Proven experience Service Titan in customer service roles or related fields with robust communication skills
Ability to perform detailed data entry accurately while managing multiple tasks simultaneously
Demonstrated analysis skills to assess customer needs and identify upselling prospects
Familiarity with sales techniques and the ability to promote products or services confidently
Excellent phone etiquette with a professional demeanor and active listening skills
Strong interpersonal skills with the ability to communicate clearly and effectively across diverse audiences

Pay: $20.00-$25.00 per hour

Advantages:
Casual dress
Dental care
Vision care

Work Location: In person

📌 Csr Service Titan Platform Expert North York
🏢 TGPC
📍 North York