Technical Lead (IT Services)
Bowes IT Solutions – Welland, ON

About the Role

We’re looking for a Technical Lead who can balance strong technical execution with team leadership. This is a hands-on role where you will be in the field, solving complex issues, leading projects, and supporting other technicians.

What You’ll Do
Provide guidance and escalation support to technicians
Deliver onsite and remote IT support
Lead IT projects (server installs, migrations, network upgrades)
Troubleshoot complex server and network issues
Maintain Microsoft environments (Windows Server, Active Directory, Exchange)
Work with firewalls, VPNs, routers, switches, and wireless networks
Maintain documentation (tickets, KBs, network diagrams)
Communicate directly with clients

What You Bring
4+ years of hands-on IT support experience
Strong Microsoft setting experience
Solid networking knowledge (TCP/IP, DNS, VPNs)
Server setup and backup systems experience
Project management and follow-through
Strong communication skills

Nice to Have
Microsoft, Cisco, or CompTIA certifications
Leadership experience
MSP experience
Structured cabling experience

How You Work
Calm under pressure
Organized and detail-oriented
Strong follow-through
Team-oriented
Client-focused





What Success Looks Like
Accurate documentation and time tracking
High productivity
On-time project delivery
High client satisfaction
Team reliance and leadership

Why Bowes IT Solutions
Variety of work
Team environment
Growth prospects
Direct impact on clients

Compensation & Travel
Variable compensation based on experience, performance, and overall contribution to the team and business outcomes
Mileage reimbursement provided for approved work-related travel
This role requires travel to various client locations throughout the day as part of normal job duties

Artificial Intelligence (AI) Disclosure

In accordance with Ontario legislation, we may use artificial intelligence (AI) tools to assist in screening, reviewing, and assessing applications during the recruitment process. All hiring decisions are ultimately reviewed and made by human decision-makers.

Pay: From $70,000.00 per year

Benefits:
Extended health care
Mileage reimbursement
In office parking

Experience:
IT support: 4 years (required)
Microsoft Server: 4 years (required)
Computer networking: 4 years (required)

Willingness to travel:
100% (required)

Work Location: In person

📌 Technical Lead It Services Welland
🏢 Bowes IT Solutions
📍 Welland