Cabot Revelstoke Mountain Lodge - Pre-Opening and Winter 26/27, Bell Captain Job Description Posted Monday, August 17, 2026 at 7:00 AM
Job Title: Bell Captain
Start Date: October 6 th , 2026
Full Time - Hourly
Salary Range: $21.47 - $24.38 / Hourly
Location: Cabot Revelstoke Mountain Lodge
Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.
Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence - offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.
Position Summary:
The Bell Desk Captain supports the daily operations of the Bell Desk, overseeing luggage handling, valet services, ski and bike valet operations, and guest arrivals and departures to ensure a seamless luxury guest experience. This role assists in supervising the bell and valet team, coordinating daily operations, and working closely with Concierge, Front Office, and other departments to deliver efficient, personalized service. The Bell Desk Captain plays a key role in maintaining service standards, supporting team performance, and ensuring all guest interactions are handled professionally, safely, and efficiently.
Key Responsibilities
Guest Experience & Service
Deliver exceptional, personalized guest service during arrivals, departures, and throughout the guest stay
Assist guests with luggage handling,



valet parking, ski and bike storage, transportation arrangements, and resort orientation
Respond promptly and professionally to guest requests, concerns, and special service needs
Support VIP arrivals, group arrivals, and personalized guest experiences to ensure seamless service delivery
Uphold and consistently execute Cabot's luxury hospitality standards
Operations & Department Oversight
Support daily Bell Desk operations, including luggage services, valet operations, ski valet, and bike valet services
Coordinate vehicle flow, luggage storage, equipment handling, and guest transportation logistics efficiently and safely
Ensure valet, storage, and guest service areas remain clean, organized, and operationally ready
Assist in monitoring service quality, guest flow, and operational efficiency throughout all guest arrival and departure points
Coordinate with Front Office, Concierge, Housekeeping, and Transportation teams to ensure smooth guest experiences
Support the supervision, coaching, and development of Bell Desk and valet team members
Assist with onboarding and training related to guest service standards, safety procedures, and operational expectations
Foster a professional, guest-focused, and team-oriented work environment
Reinforce adherence to company policies, safety procedures, driving standards, and luxury service expectations
Administrative & Reporting
Complete required reports, logs, vehicle tracking,



guest request documentation, and operational records accurately and on time
Assist with scheduling, staffing coordination, and payroll support
Maintain clear communication with leadership and other departments regarding guest needs, transportation coordination, and operational updates
Support inventory tracking and organization for luggage equipment, valet supplies, ski and bike storage systems, and guest service tools
Qualifications
Previous experience in front office, guest services, or concierge roles within a hotel or resort environment, with a strong understanding of luxury service standards
Valid BC Drivers License - or willing to acquire prior to commencement of employment
Strong background in handling guest concerns, service recovery, and high-touch guest interactions
Demonstrated leadership experience, including team supervision, training, and performance management
Excellent written and verbal communication skills
Flexible availability, including evenings, weekends, and holidays
Guest-focused mindset with a passion for creating memorable experiences
Strong problem-solving and decision-making abilities in a fast-paced environment
Excellent communication and interpersonal skills
High level of organization, attention to detail, and time management
Ability to multitask and prioritize competing demands
Complimentary Season's Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
Comprehensive Health, Dental, and Vision perks following eligibility
RRSP matching program after 6 months of employment
Opportunities for career growth and advancement within a dynamic and expanding hospitality organization

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📌 Cabot Revelstoke Mountain Lodge - Pre-Opening and Winter 26/27, Bell Captain (British Columbia)
🏢 Sutton Place
📍 British Columbia