The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work.

Key Responsibilities

Organize, lead, and maintain the warranty and service schedule.

Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed

Assist with training and development for Field Service Technicians and Field Communications Technicians.

Lead regular meetings to align and train the local field service team on best practices

Support the on-boarding and training of new members of the field performance team

Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed

Assist with other tasks including inspections and site audits when assigned

Requirements

1 - 3 years of previous field construction or solar experience required

PV design or PV electrical experience is preferred

High School diploma is required

Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required

Knowledge of the NEC and applicable codes and standards

Must be a motivated team player, looking to succeed

Proven track record of excellent customer service

Excellent verbal and written communication skills

Excellent organizational and time management skills

Electrical/PV Installation Knowledge:



Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.

Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely

Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating

Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based workplace. Must be willing to assist teammates and build strong relationships to achieve company and department goals

Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors

Ready to Apply?

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📌 Sr Field Performance Technician (Winnipeg)
🏢 NextGenEnergyJobs
📍 Winnipeg