Software Engineer, Applied AI Systems About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.

Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. At Dialpad, AI isn’t just a feature; We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

Dialpad is building AI that helps businesses communicate, resolve customer needs, and automate work in real time. Our Applied AI team develops models, agentic capabilities, and evaluation methods that power these experiences.

Software

Engineer, Applied AI Systems, you will build the software systems that power Dialpad’s next-generation agentic AI. You will work closely with Applied Scientists and partner with engineering teams to turn advanced AI capabilities into reliable, scalable customer-facing experiences.



This is a hands‑on role for an engineer who enjoys building agentic systems at the intersection of AI, backend services, and product delivery.

You will help shape how DialpadGPT models are integrated, evaluated, monitored, and deployed in next‑generation AI products, including real‑time conversational experiences. Design and build scalable backend services and distributed systems for agentic AI applications. Build software that connects models, tools, data, and evaluation feedback into robust AI experiences.

Develop APIs, data flows, and integration patterns for low‑latency, high‑quality AI services. Build systems for model deployment, release management, monitoring, evaluation, and protected rollout. Improve the reliability, latency, scalability, and cost efficiency of production AI systems.

Contribute to the evolution of DialpadGPT and the engineering systems that support next‑generation agentic experiences. Work across engineering, product, and research to resolve complex technical problems and deliver measurable customer impact. 5+ years of professional software engineering experience building and operating production services. ~ Experience building agentic systems,



LLM‑powered applications, model‑serving systems, or AI‑enabled backend services in production. ~ Strong programming skills in Python and/or other backend languages, with a focus on clean, maintainable, well‑tested code. ~ Experience with service observability, debugging, performance optimization, and production incident response. ~ Ability to work effectively in an ambiguous, fast‑moving environment and translate technical prototypes into durable systems. ~ Strong communication and collaboration skills, especially when working with Applied Science, product, and engineering partners. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits. 168,000 — $194,250 CAD Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that help you reach your full potential. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. #

📌 Sr. Software Engineer, Applied AI Systems (Vancouver)
🏢 Dialpad
📍 Vancouver