Business Analyst to lead discovery and requirements analysis using Salesforce Service Cloud and Agile methodologies

Our retail client is seeking a Business Analyst to lead discovery and requirements analysis using Salesforce Service Cloud and Agile methodologies

Join a technology team delivering guest experience and brand experience initiatives across retail and e-commerce settings. This role supports discovery-focused projects involving Salesforce Service Cloud, SAP, telephony systems, and cross-functional technology integrations. The position works closely with Guest Services, ReBird, Digital Marketing, and development squads to advance high-impact initiatives and technology roadmap priorities.

Contract, Vancouver preferred open to Toronto or remote, Hybrid, Working Hours: PST

Must Haves
3+ years as a Business Analyst or Business Systems Analyst supporting Agile projects in e-commerce, retail, and omni-channel environments
Hands-on experience with Salesforce Service Cloud in Admin and/or Salesforce Implementation Analyst capacities
Proficiency with Agile methodologies , Jira, Confluence, and Miro




Salesforce Administrator certification strongly preferred

Nice to Have
Experience with systems and integrations across multiple platforms
Experience delivering customer-facing projects and features
Background in outdoor apparel or retail industry environments
Experience with web-development
Experience with current vendor integrations

Responsibilities
Lead discovery activities for Guest Services and Brand Experiences projects
Gather and analyze business requirements using business analysis techniques
Create and maintain project, process, and systems documentation
Translate business requirements into detailed specifications and requirements documents
Document user stories, process flows, systems diagrams, and acceptance criteria
Plan, groom, and prioritize the product backlog with stakeholders and development squads
Organize and facilitate user acceptance testing with business users

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.
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📌 Business Analyst To Lead Discovery And Requirements Analysis Using Salesforce Service Cloud And Agile Methodologies Vancouver
🏢 S.i. Systems
📍 Vancouver