Step into the role of Strategic Account Program Lead, managing essential customer accounts while ensuring program success and alignment across departments. This customer-focused position emphasizes production and supply chain coordination.

In this role, you will be the key contact for major clients, ensuring their needs are met while effectively communicating with various internal teams like Manufacturing, Engineering, and Finance. You will proactively track program performance and manage resources to meet delivery commitments.

Your analytical skills will help improve service efficiency and customer satisfaction.

Key Responsibilities:
Oversee customer account management and relationship building
Organize and lead regular customer status meetings




Monitor production schedules and inventory levels
Address issues promptly and effectively
Ensure alignment with program milestones

Requirements:
5+ years in program management or similar fields
Solid understanding of supply chain dynamics
High-level communication and customer engagement skills
Ability to manage competing priorities
Bachelor's degree preferred in relevant disciplines

Achieve customer success through dedicated account management and agile problem-solving in a complex operational workplace.

📌 Lead Strategic Customer Account Programs Vaughan (Canada)
🏢 thyssenkrupp Materials NA
📍 Canada