Live Operations Associate (English/Arabic)

Location: North York, ON (Hybrid – 3 days in office)
Pay Rate: $18.00/hour

Our client, a leading online gaming company, is looking for a Live Operations Associate (English/Arabic) to join their team. If you're passionate about gaming, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you!

What You'll Do

As a Live Operations Associate, you'll help provide an exceptional experience for the online gaming community by supporting players, monitoring game performance, and collaborating with internal teams.

Key Responsibilities

- Respond to player support tickets related to gameplay, billing, and account inquiries.
- Investigate game issues, event reward requests, and analyze bug reports before escalating confirmed issues to QA.
- Troubleshoot technical issues and provide timely resolutions to players.
- Review reports of player violations and take appropriate account actions, including suspensions when required.
- Verify customer accounts for lost, compromised, or scammed accounts.
- Monitor game performance and player activity to identify and report issues.
- Regularly play and test the game to help ensure a high-quality player experience.
- Monitor social media, Discord, and community forums for player feedback and emerging concerns.




- Assist with game testing and collaborate with Product Managers, QA, and Live Operations teams.
- Publish announcements regarding game updates, maintenance, and events while engaging with the gaming community across multiple platforms.

What We're Looking For

Required Qualifications

- 1–2 years of customer service experience.
- Excellent written and verbal communication skills in both English and Arabic.
- Strong problem-solving skills with the ability to provide timely resolutions.
- Basic knowledge of computer hardware and software.
- Proficiency with Microsoft Office.
- Strong organizational, communication, and interpersonal skills.
- Ability to multitask and work effectively in a fast-paced environment.

Nice to Have

- Experience in the gaming industry.
- Passion for online gaming.
- Experience with PC and/or console game testing.
- Familiarity with Discord, gaming forums, or online gaming communities.

Why Join?

- Hybrid work environment (3 days in office).
- Opportunity to work in the exciting online gaming industry.
- Cooperative and supportive team environment.
- Gain hands‑on experience with live game operations, player engagement, and quality assurance.

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📌 Live Operations Associate - Bilingual (English/Arabic) (Toronto)
🏢 Manpower Canada
📍 Toronto