Elevate customer support strategies as a Senior Program Manager with Google Cloud. Utilize your analytical skills and handle cross-functional projects to ensure quality across services. This role calls for a Technical Program Manager III who possesses solid leadership in program management and is adept at guiding cloud billing support initiatives.

With a focus on understanding user needs and operational inefficiencies, you will enhance customer journeys while driving team-oriented project management across various stakeholders. Your wealth of experience will contribute to scaling operational solutions and improving service responses. Key Responsibilities:
Drive support strategy for Cloud Billing projects
Lead product launch preparations for customer issues




Monitor user feedback and propose actionable insights
Collaborate across teams to solve process challenges
Improve tools and automation for customer service Requirements:
Bachelor’s degree in a technical field or equivalent
5 years in program management roles
3 years focusing on data analytics
Familiarity with cloud computing environments
Proficient in tools like SQL and Looker Lead impactful project solutions within Google Cloud, enhancing user experiences through creative support strategies.

📌 Senior Program Manager At Google Cloud Ottawa
🏢 Socket.dev
📍 Ottawa